Making Every Contact CountNew free training for all staff
Camden and Islington staff have thousands of conversations with local residents every day.
Making Every Contact Count is about finding opportunities in these conversations to help residents think about addressing the wider issues that may be negatively affecting their quality of life including: money worries, finding a job, concerns about housing, health issues.
I attended the half day MECC training at the Crowndale Centre and found it to be very positive. It was highly informative and interactive through groupwork and feedback and it was really positive meeting other people from different departments and organisations, for example, Adult Social Care, Housing and external organisations such as pharmacies and Healthwatch.
It seems MECC is catching on with many on what it can deliver and how to apply it.
- Islington trainee - Camden & Islington Public Health